Shipping & Returns

SHIPPING INFORMATION

BOSTON HEMPIRE OFFERS THE RATES LISTED BELOW FOR SHIPPING. SHIPMENTS ARE MADE WITH NATIONAL UNITED STATES CARRIERS SUCH AS USPS, UPS, FEDEX OR DHL. ALL SHIPMENTS CONTAIN A FULL LAB REPORT TO SUPPORT THE VALIDITY OF THE PRODUCT(S) WITHIN. ORDERS ARE SHIPPED IN HEAT SEALED MYLAR BAGS TO PRESERVE FRESHNESS AND CONTAIN ODORS WITHIN THE BAG. ORDERS PLACED BEFORE 12:00PM (EST) WILL USUALLY SHIP SAME DAY. ALL SHIPPING TIMES ARE BASED ON BUSINESS DAYS AND BOSTON HEMPIRE IS NOT RESPONSIBLE FOR DELAYS DUE TO CARRIER ISSUES. DUE TO COVID19, STANDARD FLAT RATE SHIPMENTS VIA USPS PRIORITY MAIL SERVICE MAY HAVE 1-2 DAY DELAYS. ADDITIONALLY, FIRST-CLASS MAIL SERVICE MAY HAVE DELAYS OF 1-6 DAYS. USPS EXPRESS MAIL SHOULD NOT BE AFFECTED.

STANDARD SHIPPING — EXPRESS, FLAT RATE (USPS PRIORITY MAIL 1-3 BUSINESS DAYS), OR FIRST CLASS OPTIONS ON ORDERS UP TO $99
STANDARD SHIPPING OVER $99 — FREE PRIORITY MAIL SHIPPING (1-3 BUSINESS DAYS) AVAILABLE FOR DOMESTIC ORDERS OR EXPRESS AVAILABLE FOR CARRIER LISTED PRICES
INTERNATIONAL SHIPPING — RATES VARY BY COUNTRY

INTERNATIONAL SHIPMENTS WILL BE SENT TO ALL COUNTRIES WORLDWIDE. MOST SHIPMENTS ARE DELIVERED IN 2-5 BUSINESS DAYS, UNLESS HELD BY CUSTOMS. TIMES TO CLEAR CUSTOMS CAN VARY AND TIME IN CUSTOMS IS NOT PART OF THE 2-5 DAY WINDOW AS THIS PROCESSING TIME IS OUT OF THE CONTROL OF BOSTON HEMPIRE. PLEASE BE AWARE OF YOUR COUNTRY'S LAWS REGARDING THE LEGALITY OF PRODUCTS PURCHASED. BOSTON HEMPIRE IS NOT AWARE OF EVERY COUNTRIES LAWS AND WILL NOT BE HELD RESPONSIBLE FOR THE POSSESSION OR SEIZURE OF PRODUCTS WHERE PROHIBITED. RECIPIENT IS RESPONSIBLE FOR ANY DUTY FEES REQUIRED TO BE PAID TO THE CARRIER OR DESTINATION COUNTRY.

RETURNS & EXCHANGES

ALL SALES ARE FINAL. RETURNS ARE ONLY ACCEPTED WITHIN 3 DAYS OF DELIVERY DATE FOR WELLNESS PRODUCTS DAMAGED IN TRANSIT. REQUESTS MUST BE SUBMITTED TO GREG@BOSTONHEMPIRE.COM. CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING COSTS OF RETURNS UNLESS PRODUCT IS DEFECTIVE OR DAMAGED. SUBSCRIPTION CANCELLATIONS MUST BE AT LEAST 7 DAYS PRIOR TO NEXT SUBSCRIPTION SHIPMENT. IF A PRODUCT IS DAMAGED UPON ARRIVAL, PLEASE PHOTOGRAPH THE DAMAGED PRODUCT AND EMAIL THE PHOTO WITH YOUR RETURN REQUEST TO GREG@BOSTONHEMPIRE.COM. FLOWER, CONCENTRATES, AND PARTIALLY USED OR REMOVED PRODUCTS WILL NOT BE ACCEPTED FOR RETURNS. FOR FURTHER INQUIRIES, PLEASE EMAIL US AT GREG@BOSTONHEMPIRE.COM.

 

LAST UPDATED: 19 AUGUST 2020